Legal Information
Privacy Policy, Website Terms & Disclaimers
This page explains how PHIL & SONS JOINERY LTD handles enquiry information, website use, cookies, AI assistant use, quotations and general legal notices for customers in Northern Ireland and the wider UK.
This page is written as a practical business privacy and disclaimer template. It should be reviewed by a solicitor if you require formal legal certainty.
Privacy Policy
PHIL & SONS JOINERY LTD respects your privacy and is committed to protecting personal information supplied through this website, telephone calls, WhatsApp messages, email enquiries, quote forms and customer communications.
This policy is intended to follow applicable UK data protection principles, including the UK GDPR and the Data Protection Act 2018.
Information We May Collect
- Your name, telephone number and email address.
- Your property address or job location, where supplied.
- Details of the service required, including roofing timber, roofline, cladding, fencing or decking enquiries.
- Photographs, videos or documents you send to help assess the work.
- Messages sent by enquiry form, email, WhatsApp, telephone or AI chat.
- Basic technical website data such as browser type, approximate location, analytics and security information, where applicable.
How We Use Information
- To respond to enquiries.
- To prepare quotations or estimates.
- To arrange inspections, visits and work schedules.
- To provide customer service and follow-up communication.
- To maintain business, accounting, tax, insurance and legal records.
- To improve the website, customer service and enquiry handling.
Lawful Basis For Processing
Personal data may be processed because it is necessary to respond to your enquiry, prepare or perform a contract, comply with legal obligations, maintain business records, or because PHIL & SONS JOINERY LTD has a legitimate business interest in managing customer enquiries and services.
Sharing Information
We do not sell customer information. Information may only be shared where reasonably necessary, such as with service providers, subcontractors, professional advisers, insurers, accountants, legal representatives, website support providers, or where required by law.
Data Retention
Information may be retained for as long as reasonably necessary for enquiry handling, customer service, accounting, legal, tax, insurance, guarantee, dispute or business record purposes.
Your Rights
Subject to legal limitations, you may request access to your personal data, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, or a copy of certain data held about you.
Cookie Policy
This website may use cookies or similar technologies to help the website function correctly, remember basic preferences, measure website performance, support analytics, protect against spam or improve user experience.
You can usually adjust cookie settings through your browser. Blocking cookies may affect how parts of the website operate.
Types of Cookies That May Be Used
- Essential cookies: required for website operation.
- Analytics cookies: used to understand visitor numbers and website performance.
- Functionality cookies: used to remember basic preferences or improve usability.
- Security and spam prevention cookies: used to help protect forms and website features.
Website Disclaimer
The information on this website is provided for general information only. While reasonable care is taken to keep content accurate and up to date, no warranty is given that all information is complete, current or suitable for every individual circumstance.
Quotation Disclaimer
Any estimate, guide price, AI-generated figure, online form response, telephone indication or WhatsApp discussion is not a binding quotation unless confirmed in writing by PHIL & SONS JOINERY LTD after suitable assessment. Final prices may depend on access, site conditions, materials, labour, weather, safety requirements and the actual scope of work.
AI Assistant Disclaimer
The AI Quote Assistant is provided for convenience only. It may help customers describe a job or understand possible service options, but it does not replace a professional inspection, formal written quotation or contractual agreement. AI responses may be incomplete or inaccurate and should not be relied upon as professional, legal, safety or structural advice.
Trade & Structural Disclaimer
Roof timber, joists, cladding, fascia, soffit, fencing and decking work may involve structural, safety, weatherproofing and regulatory considerations. Customers should not rely solely on website content when assessing building safety, structural suitability or compliance. Where required, suitable professional, engineer, surveyor, building control or specialist advice should be obtained.
Image Disclaimer
Images shown throughout this website may include previous projects, stock imagery, demonstration images, generated images or illustrative examples. They are used to show service types and should not be treated as a guarantee that every project will look identical.
Third-Party Links
This website may contain links to external websites and services such as Google Maps, WhatsApp and email providers. PHIL & SONS JOINERY LTD has no control over the content, privacy policies or availability of third-party services.
Limitation of Liability
To the fullest extent permitted by law, PHIL & SONS JOINERY LTD accepts no liability for loss or damage arising from reliance on general website information, website unavailability, third-party links, AI-generated responses, technical errors or customer interpretation of online content.
Website Availability
We do not guarantee uninterrupted website access and reserve the right to update, suspend, modify or remove content without notice.
Terms of Website Use
By using this website, you agree to use it lawfully and not to attempt to damage, disrupt, misuse, copy, scrape, hack, overload or interfere with the website or its systems.
Website content, layout, images, text, design and branding may not be copied or reused without permission, except where permitted by law.
PHIL & SONS JOINERY LTD may update, remove or change website content at any time without notice.
Legal FAQ & Disclaimers
Are online estimates binding?
No. Online, telephone, WhatsApp or AI-assisted figures are only guide prices unless confirmed in writing after proper assessment.
Is the AI chat professional advice?
No. The AI assistant is only a general enquiry helper. It is not a substitute for inspection, trade judgement, building control advice, engineering advice or written quotation.
Do you sell customer information?
No. Customer information is not sold. It may only be shared where reasonably necessary for business, legal, insurance, accounting or service delivery purposes.
Can I ask for my information to be deleted?
You may request deletion, but some records may need to be retained for legal, tax, accounting, insurance, guarantee or dispute reasons.
Do website images guarantee the same result?
No. Images are examples or illustrations. Final results depend on property condition, materials, access, weather, budget and agreed scope.
Does this page cover Northern Ireland?
This page is written for use by a Northern Ireland-based business operating under UK data protection and consumer-facing website principles. It should be reviewed by a solicitor for full legal certainty.
Can website information replace a site visit?
No. Many roofing, timber, cladding, fencing and decking issues require physical inspection before reliable advice or pricing can be given.
Is WhatsApp communication secure?
WhatsApp is a third-party service with its own terms and privacy policy. Customers using WhatsApp should understand that it is separate from this website.
Important Legal Notice
This privacy policy and disclaimer page is provided as a practical business template. It is designed to be comprehensive, but it is not a substitute for legal advice from a qualified solicitor in Northern Ireland.
Before going fully live, PHIL & SONS JOINERY LTD should review this page to ensure it matches the company’s actual business structure, data handling, insurance position, contractual terms, VAT status, guarantees, subcontractor arrangements and trading practices.
